88game Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by the operator of the 88game platform ("88game", "we", "us", "our") and applies to all personal data collected from individuals ("you", "player", "user") who visit, register on, or use the services available at 88game.vu.

The 88game platform is an internationally licensed online gaming service offering sports betting, live casino, slot games, instant win products, and related account services, primarily serving English-speaking players in Pakistan. The processing of personal data is an inherent and necessary part of operating a licensed online gaming platform — it enables us to verify your identity, process your financial transactions in PKR, deliver the games and services you use, and meet our regulatory obligations under the terms of our gaming licence.

This Policy should be read together with the 88game Terms and Conditions and the Responsible Gaming Policy. By registering an account with 88game, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. Where we process data on a legal basis other than consent — such as for legal compliance or legitimate interests — that basis is set out in Section 5 of this Policy.

The data controller responsible for your personal information is the licensed operator of the 88game platform. As the data controller, 88game determines the purposes for which and the manner in which your personal data is processed. All data processing activities at 88game are conducted in accordance with the requirements of our international gaming licence and applicable data protection obligations that form part of that regulatory framework.

For all data-related enquiries, subject access requests, or complaints regarding the handling of your personal information, you may contact the 88game Data Protection team through the contact channels set out in Section 15 of this Policy. 88game will respond to all verified data subject requests within a reasonable timeframe and will not charge a fee for standard requests.

88game collects personal data from you in the following categories, depending on your interaction with the platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, or health data except where directly relevant to a responsible gaming assessment conducted at your request or at 88game's obligation under the gaming licence.

88game uses the personal data collected from you for the following specific purposes:

• Account Management: Creating, maintaining, and administering your 88game account, including processing login authentication, account security measures, and communication of account-related notices.
• Identity Verification (KYC): Verifying your identity and age in compliance with our gaming licence obligations, anti-money-laundering (AML) requirements, and responsible gaming policies. 88game must be satisfied that you are who you say you are and that you meet the 21+ age eligibility requirement before processing withdrawals or providing unrestricted account access.
• Payment Processing: Facilitating your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Financial transaction data is shared with the relevant payment service providers solely for the purpose of executing your requested transactions.
• Game and Service Delivery: Providing access to the gaming products you have chosen to use, including sports betting markets, live casino tables, slots, and instant win games.
• Customer Support: Responding to your queries, complaints, and support requests submitted through live chat or email channels.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, account compromise, bonus abuse, multi-accounting, and other prohibited conduct as defined in the 88game Terms and Conditions.
• Regulatory Compliance: Fulfilling our obligations under the 88game international gaming licence, including transaction reporting, player activity monitoring, and record-keeping mandated by the licensing authority.
• Responsible Gaming: Monitoring gaming behaviour patterns to identify potential indicators of problem gambling, applying voluntary and mandatory player protection tools, and providing appropriate responsible gaming interventions where required.
• Marketing (with consent): Sending you promotional communications about 88game offers, new games, bonus events, and PKR promotions where you have opted in to receive such communications.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, functionality, and user experience of the 88game platform.

88game processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to enter into and perform the contract between you and 88game — including account registration, payment processing, game delivery, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with our obligations under the 88game gaming licence — including KYC identity verification, AML record-keeping, responsible gaming monitoring, and regulatory reporting — is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, technical analysis, and service improvement is carried out on the basis of 88game's legitimate interests in operating a secure, fair, and sustainable gaming platform, where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications is carried out on the basis of your explicit opt-in consent. You may withdraw this consent at any time through your account marketing preferences or by contacting support, without affecting the lawfulness of prior processing.

88game shares your personal data only with third parties where it is strictly necessary for the operation of the platform or where required by our licensing or legal obligations. We do not sell, rent, or trade your personal data. The categories of third parties with whom we may share your data include:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners receive the minimum financial and identity data necessary to process your transactions. These providers are bound by their own regulatory obligations and data protection commitments.
• Identity Verification Providers: Third-party KYC and age verification service providers process identity documents submitted during the verification process. These providers operate under contractual data processing agreements with 88game and may not use your data for any purpose other than the verification service.
• Fraud Prevention Services: Specialised fraud detection platforms may receive technical data including IP addresses, device identifiers, and transaction patterns to assess risk and identify potentially fraudulent activity.
• Game Content Providers: Where game session data is required to operate third-party games available on the 88game platform, the minimum necessary session data may be shared with the relevant certified game studio for game delivery purposes only.
• Regulatory Authorities: 88game may be required to share player data with its licensing regulatory authority or with law enforcement agencies where legally compelled to do so by applicable law or by the conditions of the gaming licence.

All third-party service providers engaged by 88game are required to handle your personal data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures.

The 88game platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure gaming experience. Cookies are small text files placed on your device by your browser when you access the platform. They enable 88game to recognise your device across sessions, maintain your login state, remember your preferences, and analyse platform usage patterns.

88game uses the following categories of cookies:

• Strictly Necessary Cookies: Required for basic platform functionality including login session management, security token maintenance, and load balancing. These cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Store your preferences such as language settings, display options, and responsible gaming tool configurations to improve your platform experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with the platform to help 88game identify technical issues, improve navigation, and enhance the overall gaming experience.
• Marketing Cookies: Used only where you have consented to marketing communications, to track the effectiveness of 88game promotional campaigns and to avoid presenting you with promotions you have already seen or acted upon.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect the functionality of the 88game platform. Detailed cookie information is available from the 88game support team on request.

88game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with our regulatory obligations under the gaming licence. Specific retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account relationship with 88game and for a minimum of five years following account closure, in compliance with AML record-keeping requirements mandated by the licensing authority.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping obligations under the gaming licence.
• Gaming Activity Logs: Retained for the duration of the account and for a minimum of three years following account closure.
• Customer Support Communications: Retained for three years from the date of each interaction to enable follow-up and dispute resolution.
• Marketing Consent Records: Retained for the duration of the consent and for one year following withdrawal of consent, to demonstrate compliance with marketing consent obligations.

Where personal data is no longer required for its original purpose and no longer needs to be retained for regulatory compliance, 88game will securely delete or anonymise the data in accordance with our data disposal procedures.

As an internationally licensed gaming platform serving Pakistani players, 88game may transfer your personal data to servers or service providers located outside of Pakistan. Where such transfers occur, 88game takes appropriate steps to ensure that your data is afforded a level of protection consistent with the standards required under our gaming licence obligations.

International data transfers to third-party service providers are governed by contractual data processing agreements that impose data protection standards on the recipient. Where a third-party provider is located in a jurisdiction that does not provide equivalent data protection standards, 88game implements appropriate safeguards — such as standard contractual clauses — to protect the transferred data.

As a data subject, you have the following rights in relation to the personal data 88game holds about you. These rights may be subject to limitations imposed by our legal obligations under the gaming licence, particularly in relation to data that must be retained for AML or regulatory compliance purposes.

To exercise any of these rights, please contact the 88game support team through the channels described in Section 15. We will verify your identity before processing any data subject request and will respond within 30 days. Where a request is complex or numerous, this period may be extended by a further two months, and you will be notified accordingly.

The 88game platform is strictly intended for adults aged 21 years or older. 88game does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the 88game registration and KYC process, and accounts where underage access is identified will be immediately closed.

If 88game becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent — or in circumvention of our age verification procedures — that data will be deleted as promptly as possible and the account will be permanently closed in accordance with our Terms and Conditions.

88game implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• TLS encryption for all data in transit between your browser or device and 88game servers.
• Encryption at rest for stored personal and financial data using industry-standard cryptographic algorithms.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis, with access logging and audit trails.
• Multi-factor authentication requirements for administrative access to 88game systems that handle player data.
• Regular security assessments and penetration testing of platform infrastructure by qualified security professionals.
• Incident response procedures for data breaches, including notification protocols consistent with applicable regulatory requirements.

While 88game takes all reasonable precautions to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. You also play an important role in protecting your data by keeping your 88game account credentials confidential and enabling two-factor authentication on your account.

88game may send you marketing communications about promotions, new games, bonus offers, and PKR-denominated seasonal campaigns where you have explicitly opted in to receive such communications at the time of registration or through your account preferences. Marketing communications may be delivered via email, SMS to your registered Pakistani mobile number, or push notifications if you have enabled them.

You may update your marketing preferences or opt out of all marketing communications at any time through the notification preferences section of your 88game account dashboard. Alternatively, you may contact the support team to process an opt-out on your behalf. Opting out of marketing communications will not affect essential account communications such as deposit confirmations, withdrawal notifications, KYC requests, responsible gaming alerts, or account security notifications — these are sent on the basis of contractual necessity and cannot be disabled while your account is active.

88game does not share your contact details with third parties for the purpose of their own direct marketing activities.

88game reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, the requirements of our gaming licence, or applicable legal obligations. Material changes to this Policy will be communicated to registered account holders through in-platform notifications and via the registered email address on file, prior to the changes taking effect.

The effective date at the top of this Policy indicates when it was last updated. Continued use of the 88game platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how 88game handles your personal data.

Where a change to this Policy requires your fresh consent — for example, if we intend to use your data for a new purpose not covered by the existing Policy — we will seek that consent separately before the new processing begins.

For any questions, concerns, or formal requests relating to this Privacy Policy or the processing of your personal data, you may contact 88game through the following channels:

• Live Chat: Available 24/7 from your 88game account dashboard. The fastest way to reach the support team for data-related queries.
• Email: [email protected] — please note this address is provided for reference purposes only and is not a clickable link. When contacting us regarding a data subject request, please include your registered account username and provide sufficient detail to enable us to verify your identity and process your request accurately.

For formal complaints regarding 88game's handling of your personal data, you also have the right to lodge a complaint with the supervisory authority designated under the data protection framework applicable to our gaming licence, without prejudice to any other administrative or judicial remedy.